Customer Service Assistant

Customer Service Assistant

• Exciting opportunity to join a vibrant and busy regional NSW council
• $59.8k to $66.2k
• Assist in meeting Council priorities and organisational goals
• Permanent Full-time opportunity
• Ongoing training and support

About Us

At Narrabri Shire Council, we are dedicated to enriching our community's lives by providing professional, friendly customer service. As Council's first point of contact, you will provide friendly and efficient customer service, conveying our corporate values to the community through your dealings with them.

About the Role

As a Customer Service Assistant, your role entails delivering high-quality customer service while offering excellent administrative support the the organisation. 

Your responsibilities will include:

• Providing professional, customer service, including front counter interactions, call centre operations, and telephone manner
• Assisting with daily Council inbox requests, capturing and responding to requests, and distributing them to relevant Council officers
• Assisting with daily mail duties
• Providing timely and accurate information, both verbally and in writing, in accordance with legislation, Council Policy, protocol, and procedures
• Exercising appropriate discretion, and sensitivity and maintaining confidentiality as required
• Using organisation-wide systems, protocols, and processes to ensure the delivery of efficient and effective customer service
• Taking ownership of customer matters and issues and ensuring follow-up through to resolution
• Undertaking basic administrative tasks

For more information on the role, please see the attached position description or contact Terri Leenders, Customer Service Coordinator, at (02) 6799 6866

Candidate Profile

The ideal candidate for this role will have:

• Experience in a customer service/administration-based role
• Excellent interpersonal and communication skills (both written and verbal)
• Proven ability to build effective relationships, both internal and external
• Basic skills in Microsoft Word, Excel, and Outlook
• Developed organisational skills with the capacity to prioritize
• A keen eye for accuracy in cash handling, order processing, and administrative tasks

You will also demonstrate a commitment to our Council's values and contribute to our family-friendly, cohesive, and progressive culture.

Salary & Benefits

The salary for this position is $59,800 - $66,200 plus Superannuation. In addition, we offer flexible work arrangements, a Council uniform, ongoing professional development and training, and opportunities for career and salary progression.

If you are a motivated individual passionate about providing excellent customer service and supporting an organisation's goals, we encourage you to apply for this exciting opportunity.

How to Apply

To apply, follow the instructions below, where you will be diverted to our website and requested to complete the selection criteria and attach your resume and cover letter. All correspondence regarding your application status and interview will be forwarded via email.:

1. Complete the information below as requested
2. Click ‘APPLY’
3. Attach your resume and cover letter
4. Click ‘NEXT’ and ‘CONFIRM’ 

Note: If you have any further queries or notes, please enter these in the 'ADDITIONAL INFORMATION' section at the bottom of the application. Please be aware that you must submit your resume to be eligible for this role.

Closing Date for Applications

Applications close at 5.00 pm Thursday, 4 April 2024.

Narrabri Shire Council reserves the right to close, withdraw or extend vacancies without prior notice.

Narrabri Shire Council is proud to be an equal-opportunity employer. We support difference and thrive on it for the benefit of our employees and community and are committed to celebrating diversity and creating an inclusive environment for all employees.

Narrabri Shire Council is committed to ensuring the health, safety and well-being of all people within our workplace. Please note that the successful applicant must be fully vaccinated with an approved COVID-19 vaccine before commencing employment with Narrabri Shire Council or provide evidence of an authorised medical contraindication.